Showing posts with label Infosys. Show all posts
Showing posts with label Infosys. Show all posts

Sunday, 20 March 2016

Finacle Beats McCamish in Failure Competition Conducted by Infosys

Hi friends, have you heard about ‘Failure’ competition?   You may not have any idea about such competition which is happening in India Post under the control of Infosys.  But actually the mega event started few months back.  The official declaration of such competition is yet to come.

Without understanding this fact, the bloody operative staffs are simply cursing Infosys for the delay in Finacle and McCamish.  Actually Infosys people are making experiment with McCamish and Finacle to find out how Post Office staffs can operate Finacle and McCamish without Central Server.

Since it is a secret experiment, details cannot be shared with any other outside parties like India Post or NISG.  That is why NISG or India Post officials are unaware of the actual reason for slowness of McCamish and Finacle.

But one thing I can say, you don’t have any right to criticize Finacle or McCamish.  Because Finacle is a Universal Banking Solution (if working) and McCamish is a Universal Insurance solution (if working).

Let us stop this time pass talking.  (Somebody’s time pass may be somebody’s heart breaking reality)

What is going on in Post Offices?

Answer is simple and we can simply portrait the scene with the help of some odd words.  No more explanation is needed.  Are you ready? Look at the words.

Big Queue
Customer Agitation
No Connection

Operative staffs can understand the depth of each word especially at this point of time but persons responsible for deleting such words from the mind of working class may interpret these words as follows.

Big Queue – The sign of inefficiency
Customer Agitation- Due to Misbehavior of counter staffs
No Connection- Lack of knowledge of usage of resources
Frustration- Every new implementation have its own issues
Mid night- EOD process should start before 15 hours

What about the action by Administration

This is the most interesting part.  No one knows anything or no one comes forward to bring a remedial action or no one is ready to report the actual scenario to the next higher level.  In most of the cases actual difficulties are not properly reporting to the higher level due to fear of officers.

A good reporting will leads to a bad APAR and thereby attract unfavorable action.  Hence officers in different hierarchy are acting like helpless persons and they are continuously telling the following.

To Superiors:  No issue is there and everything OK Sir
To Subordinates: I understand your issues but I am helpless.

If you don’t understand what I meant, please see the below image then you will understand everything.

What about Targets in PLI/RPLI and Saving Bank

After the implementation of McCamish, PLI and RPLI Mela is a rare phenomenon because answering the question is very difficult especially in a public function.  Life insurance business has drastically reduced due to the false implementation of new system.  New policies are rare even in the month of March in which lots of businesses were procuring.

Persons who got more business in last times suffered more after McCamish.  Hence they are now reluctant to accept new proposals.

Postal Life Insurance wing failed to clear the discrepancies related to missing credits.  They have not taken any extra effort to find and clear such issues.  Since PLI and RPLI related works were mostly done at administrative offices, the work pressures upon the staffs were not as same as upon operative staffs.
Without going for a correct remedial action, they have simply opted for the push back option available in the McCamish and left the rest for operative staffs who are responsible for shouldering all burdens.

While coming to SB section, everyone is very active to publicize about the targets and need for opening more accounts.  Post office staffs are asking the same question.

Sir, we have taken initiative to open more number of accounts and customers are ready to open account.  But how can we open these accounts? Finacle is not available in most of the time.

Reply: I understand your difficulties, but I am helpless.

Wednesday, 9 March 2016

NISG Co-ordination Failed; CBS Migration in Wrong Way

While reading the heading, somebody may think that what is NISG? And what the importance of NISG is in the CBS migration work of India Post.

The National Institute for Smart Government (NISG) is a non-profit company incorporated in 2002 by the Government of India to leverage private sector resources through a Public-Private-Partnership mode in establishing Digital India.

In the IT modernization project of India Post, NISG is entrusted with the duty of co-ordination of activities of various private companies participating in the project.  If we take the case of CBS migration work, the duty of NISG is to co-ordinate the work of Infosys and Sify for the effective and successful implementation of CBS in Post Offices.

There is no doubt that the implementation is happening on a larger scale but the question is whether it is in the right way or not.  Answer is very simple and everyone knows it. If you think that the implementation is in wrong way, here arises the question about co-ordination.

Actually no co-ordination is happening from the part of NISG especially in Kerala Circle.  Post Office staffs are unaware of this institution and its role.  They are simply cursing Sify if they don’t have proper connectivity and the System Administrators cursing Infosys if it drops any migrated office on the GoLive date.  After reading this article, you will include NISG too in this list.

Sify and Network Integration

We admit that, NISG has the limited power in controlling the entire activity. But they could have been contributed much more in the root level activities.  If we consider a Post Office, the work of NISG starts just before installing the network equipment in the Post Office.  The responsibility of NISG in the Network Integration process has been completely forgotten by its staffs even if it has been clearly defined.

There was no co-ordination at the time of installation of Network equipment.  Sify has given a subcontract for fixing racks in Post Offices and the vendor who got the work acted according to their will and skill. Before giving sign off, Infosys compensated the vendor and disposed the contract. In this phase NISG was acted as a silent spectator.

According to the Directorate instructions, before giving sign off by concerned Post Office or Division after Sify migration, NISG Team should have visited the location to ensure the effectiveness of Network Integration.  But no NISG staff has visited any office for this purpose.

Sify used this lapse from the part of NISG effectively in all the subsequent stages.

Sify WAN connectivity is the preliminary prerequisite for selecting a location for CBS migration.  But non-Sify migrated offices are also selected for CBS migration.  Some offices have migrated to CBS and even after two weeks they cannot even login to Finacle due to non-availability of Sify connection. 

Were NISG officials sleeping at the time of taking such decisions? Who is responsible for the public complaints happening at such offices? Will India Post or Sify or NISG or Infosys compensate customers for the inconvenience or loss happened due to non-working of SB branches at these offices.

Manual Data Entry (MDE)

While coming to Manual Data Entry (MDE) for digitization of manual records, the lack of co-ordination can be seen everywhere.  Like earlier said Rack fitting job, Infosys has given a subcontract for data entry and they also have done the work according to their will.

The data entry work was completed by violating all the boundaries.  Office records were scanned and taken out of the office and the data entry work was done in the office premise of vendor.  In this phase no one has come forward to protect the interest of Depositors.  Even after completion of data entry work, vendor can use the scanned copy of documents for malpractices in future.

Infosys has given importance only for the numbers of manual records not its accuracy. So they have not insisted the vendor to prepare the MDE database with accuracy.  Post office staffs were forced to correct the entire mistake committed by the vendors of Infosys.

In majority of Offices, the address fields are updated with Post Office name and in some other cases name and address fields are updated with word “Malayalam” if the original application forms are filled with Malayalam language.  In some offices, 50% records are updated with word “Malayalam” in all text portions.

Another mistake happened due to lack of co-ordination was excess payment due to excess data entry.  In majority of offices while digitizing certificates, the data entry operators made data entry for all applications including already available in the Sanchay Post. In some cases, for digitizing 100 NSC registrations they have entered 400 registrations including 300 registrations already available in the Sanchay Post. The excess records would be deleted at the time of verification or at the time of migration but Infosys had already compensated for these excess data entry.

Dropping of Migration

So many questions will arise if anything happens wrong from the part of Postal staffs in connection with CBS migration. And much type of explanations may be sought. The practice of dropping offices after completing the migration work by System Administrators is common these days.  But official explanation for the reason for such dropping will not be intimated.  Even NISG officials have no idea about the actual reasons for dropping of offices.

If it is due to the mistake of Infosys or due to the lack of co-ordination from any part, officers of India Post will be silent. Allotting huge number of offices for migration without assessing the volume of data or without understanding the time constraint and other limitations of DMCC may be the actual reason for dropping of migrated offices.  This is another lapse of NISG as a coordinator. 
Since authority and responsibility is applicable in all levels, it is the responsibility of officers to inquire and find out the actual reasons for dropping and communicate it to the root level. Otherwise the morale of officials who wholeheartedly worked day-night for CBS migration will be lost.


Lots of big projects are yet to be started in India Post.  So the mistakes will not be repeated in future if the Department of Post will decide to educate its employees of all levels about the role and responsibilities of each institution participating in various projects and to make the employee capable enough to achieve what is good for India post. 
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